Tender Transitions – Course Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Tender Transitions courses and resources, provided by Redwood Legacy (“we”, “our”, “us”). By enrolling in the course, you agree to comply with these Terms in full.

2. Course Overview

Tender Transitions offers self-paced online grief support courses. The majority of the content is provided through downloadable tools, audio recordings, video lessons, and written guides. Modules are short and designed for flexible, personal use.

3. No Medical or Legal Advice

The Tender Transitions course is based on lived experience and is not intended to constitute or replace professional medical, psychological, or legal advice. We do not diagnose, treat, or provide clinical guidance. Users are advised to consult qualified professionals before making any medical or legal decisions. References to support services, organisations, and websites are provided for convenience only and should be independently verified.

4. Refund Policy

Due to the nature of digital content, all purchases are final. Once a course is purchased, full access is granted and refunds cannot be provided. We encourage users to read the course descriptions thoroughly and reach out with any questions before enrolling.

5. Lifetime Access

Enrolment grants users lifetime access to the purchased content. This includes downloadable resources, video lessons, and tools. “Lifetime access” refers to the life of the course offering. If the course is ever discontinued, users will be given notice and a reasonable opportunity to download all materials.

6. Privacy

Your privacy is important to us. Any personal information collected through this course will be handled in accordance with our Privacy Policy. We will not sell or share your data with third parties without your consent, except where required by law. By enrolling, you consent to receive occasional emails about course updates and related support offerings.

7. Intellectual Property

All course content is the intellectual property of Redwood Legacy. This includes videos, guides, tools, audio reflections, written content, and course structure. You may use the materials for your personal, non-commercial use only. You may not reproduce, distribute, or share course content without written permission.

8. User Conduct

You agree to use the course respectfully and not to upload, distribute, or share any inappropriate, harmful, or illegal content via any associated platform. We reserve the right to restrict access to users who breach these terms.

9. Contact

For questions about these Terms, please contact us at [email protected].

10. Contact

For any privacy-related questions or concerns, please contact us at [email protected].

11. Mini Course Upgrade Offer
If you purchase the Saying Goodbye Mini Course, you will be eligible for a one-time 25% discount on the full Tender Transitions course.

This discount is valid for 14 calendar days from the date you complete the Mini Course.
Completion is defined as accessing and viewing all Mini Course materials.
After the 14-day period, the full standard price for the Tender Transitions course will apply.
This offer is non-transferable, cannot be combined with any other promotion, and applies only to the named purchaser of the Mini Course.
To redeem the discount, you must follow the unique upgrade link provided upon completion of the Mini Course.

Tender Transitions – Privacy Policy

1. Introduction

This Privacy Policy explains how Redwood Legacy (“we”, “our”, “us”) collects, uses, stores, and protects personal information provided by users (“you”) in connection with the Tender Transitions course and website. By using our site and enrolling in the course, you agree to the practices described below.

2. What Information We Collect

We collect personal data that you voluntarily provide when enrolling in a course, filling out forms, subscribing to updates, or contacting us. This may include:
- Name
- Email address
- Payment details (processed securely via Stripe – we do not store card details)
- Any personal information you choose to share in communication with us

3. How We Use Your Information

We use the information collected to:
- Provide access to the course and related materials
- Process payments and manage accounts
- Communicate updates, support, and relevant offerings
- Respond to enquiries or technical issues
- Comply with legal and financial obligations

4. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All payment transactions are processed via Stripe’s secure platform.

5. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share your information with trusted third-party providers who support the operation of our website and course delivery (e.g. email platforms, payment processors) under strict confidentiality agreements.

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your course access, meeting legal obligations, and resolving disputes.

7. Your Rights

You have the right to:
- Access the data we hold about you
- Request corrections or updates
- Withdraw consent for non-essential communications
- Request deletion of your data (subject to legal limits)

To exercise your rights, email us at [email protected].

8. Cookies and Analytics

We may use cookies to track user interaction and website performance. You can modify your browser settings to disable cookies. We may also use anonymous analytics to understand how our website is used and improve your experience.

9. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the course and site indicates acceptance of any changes.

10. Contact

For any privacy-related questions or concerns, please contact us at [email protected].

11. Mini Course Upgrade Offer
If you purchase the Saying Goodbye Mini Course, you will be eligible for a one-time 25% discount on the full Tender Transitions course.

This discount is valid for 14 calendar days from the date you complete the Mini Course.
Completion is defined as accessing and viewing all Mini Course materials.
After the 14-day period, the full standard price for the Tender Transitions course will apply.
This offer is non-transferable, cannot be combined with any other promotion, and applies only to the named purchaser of the Mini Course.
To redeem the discount, you must follow the unique upgrade link provided upon completion of the Mini Course.